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Hi friends! Unfortunately, we have had an increased volume of last minute cancellations and no-shows lately. Because of this, a non-refundable deposit will be taken upon booking your appointment that WILL go toward your service upon arrival. A 24-hour notice of cancellation is expected in order to receive your deposit back. Please understand that this is our job, and a last minute cancellation or no-show is a spot that could have been filled by someone else.